Privacy Policy

Who we are

Raabta is run by Crct, Platforms (“we”, “us”, “our”). This policy covers our website at raabta.us and our app, which together we call “the club”.

If you have a question about your information, write to us at hello@raabta.us. Our postal address is in the last section.

Information we collect

When you apply for membership

The application asks for:

• your email address, which we confirm by sending you a code
• your name and date of birth (so we can confirm you are an adult)
• your mobile number, if you choose to give it
• the country you live in and, if you choose to give them, your state and city
• whether you are employed or own a business, your position and, for business owners, your company name
• your Instagram profile and, if you choose to give it, your LinkedIn profile
• how you heard about us and why you would like to join
• a photo of you, so the membership committee can confirm you are who you say you are
• a referral code, if you have one

We may look at the public profiles you give us to check the details in your application and to verify your account.

When you set up your account

If you are accepted, we also ask for your mobile number when you set up the app.

When we verify you

Every member is verified, so we ask for information that confirms you are who you say you are. [Verification details TBD: what is requested, who checks it, and whether it is deleted once the check is complete.]

When you use the app

• your profile: for example your photo, a short introduction, your interests, industry and goals
• the clubs you join and the events you sign up for or attend
• what you post in the community feed and in clubs
• any listing you add to the business directory
• the messages, voice notes, photos and videos you send, and details of calls such as who took part and when
• reports you send us, and what you write when you contact us

How you use the app

We record activity in the app, such as the profiles, clubs and events you open, who you message and when, and the features you use.

Payments

When you apply, you may be asked to save a payment method. It is held by our payment provider and only charged if your application is approved. If you buy a subscription or pay a fee, the payment is handled by the app store or payment provider. We receive confirmation of the purchase and its status. We do not receive or store your full card details.

Collected automatically

Like most websites and apps, our systems record technical details when you visit: the type of device, its operating system, your browser or app version, your IP address and the general location it suggests, the dates and times of your visits, and error reports when something breaks.

When you contact us

The contact form asks for your name, your email address, what your message is about, and the message itself. We use them to answer you.

From other people

We may receive information about you from the member whose referral code you used, from members who report something to us, and from organizers confirming who attended an event.

Membership and religious belief

Raabta is a club for Muslims, so being a member may say something about your religious beliefs. We treat membership information with that in mind and do not tell anyone outside the club that you are a member, unless you ask us to or the law requires it.

How we use it

We use your information to:

• review your application and decide on membership
• verify members and keep accounts secure
• run the club: your profile, clubs, events, the feed, messages, calls and the directory
• suggest members to meet, and clubs and events that fit you
• keep the community safe: handling reports, and preventing spam, scams and harassment
• contact you: about your application, your account and events, and with club updates and newsletters
• answer your questions and provide support
• fix problems and improve the club
• meet our legal obligations and enforce our Terms

Where the law requires a legal basis, we rely on: the steps needed to consider your application and provide your membership; your consent, which you can withdraw at any time; our legitimate interest in running a safe, trusted club; and our legal obligations.

Suggestions and automated tools

The app uses what you have told us (your interests, industry, city and goals) to suggest members worth meeting and clubs and events that fit you. You can change these details in your profile at any time.

Automated tools also help us notice spam, scams and harassment early. They flag things for review. A decision to remove a member is always made by a person, and you can appeal it.

Who can see your information

Other members

Your profile, including your photos and introduction, and what you post are visible only to other members, within the privacy settings you choose. Your phone number is never shown to other members.

Club organizers and event hosts

If you join a club or sign up for an event, the organizer can see that you did, so they can run it.

Companies that work for us

We use service providers for things like hosting, sending email and text messages, taking payments and verifying members. They work under confidentiality obligations, may only use your information to do that work for us, and must protect it.

When the law requires it

We may disclose information if we are legally required to, or in response to a valid request from a public authority, or if it is needed to protect someone’s safety or to investigate fraud or abuse.

If the club changes hands

If the club is merged with or transferred to another organization, your information may move with it. We will tell you before that happens.

We do not share, sell or rent your personal information to other companies for their marketing, and we do not share it with advertisers.

Your privacy controls

Inside the app you decide how visible you are. You can:

• keep your photos and videos hidden
• choose who is allowed to message you
• edit or remove your profile details, posts and directory listing
• report a member, a message or a post from anywhere in the app

First messages from someone you have not met can wait in a requests folder until you accept them.

Emails and text messages

We send service messages about your application, membership and events. We may also send club updates and newsletters; every one has an unsubscribe link.

If you give us a mobile number and agree, we may send text messages. Reply STOP at any time to opt out. Agreeing to text messages is not a condition of membership.

How long we keep it

• Applications that are not accepted, or are withdrawn: [Retention period TBD].
• Member accounts: for as long as your account is open. You can delete your account in the app’s settings or by writing to us. When you do, we delete or anonymize your information within [period TBD].

Archived copies may be kept for longer where the law requires it, or where it is needed to resolve a dispute or to keep the community safe, for example a record that a member was removed for a serious breach of the rules.

How we protect it

We limit who can access member information, protect it while it travels between your device and our systems, and review how we store it.

The app blocks screenshots so that what is shared in the club stays in the club. No safeguard is perfect, though: we cannot stop someone photographing a screen with another device, and no online service can promise complete security. Please share with that in mind, and tell us straight away at hello@raabta.us if you think your account has been misused.

Your rights

Depending on where you live, you may have the right to:

• ask for a copy of the information we hold about you
• correct anything that is wrong: most details can be changed in your account settings at any time
• ask us to delete your information, or to close your account
• object to, or ask us to limit, some of the ways we use it
• withdraw consent you have given
• complain to your local data protection or consumer authority

To use any of these, write to hello@raabta.us. We may need to confirm it is really you before we act, and we will not treat you differently for making a request.

Cookies and tracking on this website

This website does not set advertising or analytics cookies.

Our contact form is protected against automated spam by Google reCAPTCHA. It is loaded only when you start using that form. reCAPTCHA collects information about your device and how you use the page, and may set cookies, in order to tell people from bots. That information goes to Google, and Google’s Privacy Policy and Terms of Service apply to it. We receive only a score saying how likely it is that a message was sent by a person.

If we add any other tool that sets cookies or tracks visitors, we will update this page before we do.

Age and child safety

The club is strictly for adults. You must be 18 or older to apply, minors may not create an account or use the app, and we do not knowingly collect information from anyone under 18. We check that applicants are adults as part of verification.

We moderate content and act on reports to prevent the exploitation or abuse of children. If you believe someone under 18 has applied or is using the club, please tell us and we will remove their account and information.

Where your information is processed

We and our service providers may store and process your information in a country other than the one you live in. When we do, we take steps to make sure it stays protected to the standard described in this policy.

Changes to this policy

If we change this policy we will post the new version here and update the date at the top. We suggest looking at this page from time to time. If a change is significant, we will tell members by email or in the app before it takes effect.

Contact us

You can also use our contact form. See also our Terms and Conditions.